The Guest Experience

People

Building on the brand-led organisational culture we design and facilitate recruitment, coaching and performance management systems tailored for front-line team members

Product

We concieve brand-led facilities, activities and services,  working with the client team and F&B, IT, Retail, Entertainment, Transport, Travel & Tourism, Wellness, Fitness and other specialists.

Process

We craft brand-led bookings, reservations, room-service, complaints' handling and other guest facing 'enablers'.

Property

We brief and critique the work of architects, interior and landscape designers, lighting consultants and art buyers to ensure all their creativity reflects the Brand Core in a mutually supportive manner.

Packaging

We create brand-led names for hotels and their outlets, and brief and critique the work of graphic designers in developing logomarks and Visual Identity Systems.

Promotion

We develop overarching brand marketing strategies and brief and critique the work of marketing communications agencies to deliver creative output that dramatises the reality of the brand experience.

Contact

+254 746 486 214

Address

905 Grand Riverside

Riverside Drive, Nairobi, Kenya

©2018 BY STUART + PARTNERS.